General information

You can return your online order within 30 days after receiving your order. Returned products must meet the expected return conditions described in the returns policy.

We do not offer exchanges. If you need a different size, please return your product and place a new order for the desired size. All returned products will be processed and refunded within 14 days after receiving the package at our warehouse.

Drink, experience, and camp gear vouchers for Dominator are non-refundable, as they are only valid during the event. If you have a special situation, please email us via info@artofdance.nl. We’re always happy to help where we can.

Returning your pick-up order

Doesn’t fit? Not your style? Don’t worry—we’ve got you.

If you selected "Pick-up @ Dominator Festival", you can return your items at the Return Desk at the Merchandise stand and receive a refund.

Register your return (Europe only)

Click on the 'visit the return portal’ button below to access the online return portal and log in using your order number and the email address that was used during checkout.

You can find the order number in the order confirmation email.

Returning an online order (Non-EU)

Non-EU returns

Ship your return package to the following address and add the return form to the package.

Casablancaweg 12-D14
1047 HP Amsterdam
Netherlands

Return costs

European customers

In the return portal, you can find all available return shipping methods including the costs.

Non-EU customers

For non-EU customers, please check with your local delivery service for the current shipping price.

Refunds

All returned orders are processed and refunded within 7 days after receiving the package at our warehouse. The value of the returned product(s) will be refunded to the bank account that was used during checkout.

It can happen that your return package is delayed during busy seasons. Feel free to reach out to us for an update if more than 14 days have passed.

Warranty

If the item(s) you ordered turn out to be faulty, we will follow the lawful warranty terms and conditions. This means you can expect the product to function as reasonably expected. If you have a complaint about unclear material defects of one or more of our products, please file a returns request via this link so our team can find a solution.

Simply fill in your order number, select the faulty item and select the correct reason for return.

Additional return information

Hygiene products like underwear, earrings, socks etc. cannot be returned. Products like CDs where the plastic wrapping has been removed also cannot be returned.

This will also be mentioned in the product description of said products.

Is the above not helpful? Please contact us through store@dominatorfestival.com or visit the merchandise stand where you purchased the item.